Security built from the ground up
Your research data is sensitive. We treat it that way. Security and privacy are built into the foundation of Nava Insights, and we are continuously investing in strengthening our practices as the platform grows.
Enterprise security practices
Encryption
We use strong encryption standards to protect your data both at rest and in transit. Security is foundational to how we build the platform.
Regional data hosting
Currently hosted on Microsoft Azure within EU borders. We are expanding into new regions including the US and are committed to following each region's data residency and compliance best practices.
Access controls
Role-based access so the right people see the right data. We are expanding our access management capabilities as enterprise needs evolve.
Security monitoring
We monitor our infrastructure for threats and perform regular security reviews. Our monitoring practices continue to mature as the platform scales.
Cloud infrastructure
Built on Microsoft Azure with a focus on reliability, network security, and scalable architecture. We invest in our infrastructure continuously.
Data retention
You can delete projects and their associated data at any time. We are building more granular retention controls based on what our customers tell us they need.
Participant privacy
Interview participants are informed about data collection before participating. No personal data is shared with researchers without consent.
Data Processing Agreements
We offer DPAs for customers who need them. Talk to us about your specific regulatory or organizational requirements.
Compliance and certifications
GDPR
Fully compliant with EU General Data Protection Regulation. All data processing, storage, and transfer follows GDPR requirements.
ISO 27001
International standard for information security management systems.
SOC 2 Type II
Security, availability, and confidentiality controls audited by an independent third party.
How we treat your data
Data isolation by design
Each customer's research data is kept separate. We are building our infrastructure around isolation principles so your data is never mixed with anyone else's.
Your data stays yours
We never use your research data to train our AI models. You maintain control over how your data is processed, stored, and deleted.
Secure throughout the lifecycle
From the moment data enters Nava Insights to the moment it is removed, we follow careful protocols at every step. We are continuously strengthening these practices as the platform grows.
Participant quality and fraud prevention
As AI-powered research scales, so do the risks of fraudulent or low-quality responses. Nava Insights applies multiple layers of quality assurance to ensure every insight is grounded in genuine, thoughtful human input.
Pre-interview verification
Microphone quality gates ensure participants have working audio before the interview begins. Panel participants are pre-screened through verified provider networks with identity checks and eligibility filtering across 300+ criteria.
Real-time response evaluation
Every interview is scored on completion quality using AI evaluation. Responses are assessed for depth, relevance, and coherence. Sessions that fall below the quality threshold are automatically marked incomplete and excluded from analysis.
You only pay for quality
Interview credits are only consumed for sessions that pass the quality gate. Drop-offs, incomplete interviews, and low-quality responses are never charged. Your budget goes exclusively toward genuine, usable insights.
Per-question confidence scoring
Each answer is extracted with a confidence score and sentiment analysis. Low-confidence extractions are flagged so researchers can verify findings against the original transcript and audio recording.
Verified panel participants
Panel participants are pre-verified through trusted provider networks with identity checks, eligibility screening, and fraud prevention built in. Only qualified participants matching your criteria are invited to participate.
Full traceability
Every insight links back to the specific quotes, transcript positions, and audio recordings that produced it. Nothing is a black box. Researchers can verify any finding against the raw source material at any time.
Frequently asked questions
For full details, read our Privacy Policy and Terms of Service
Have security questions?
Our team is happy to walk through our security practices, provide documentation, or discuss enterprise requirements.